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Patient rights

On the grounds of European Patient Mobility Directive 2011/24/EU, patients of EU Member States and the EEA States Iceland, Liechtenstein, and Norway are entitled to

  • treatment fundamentally equal to that given to Austrian patients in terms of both costreimbursement and the medical treatment itself;

  • receive clear invoices and clear price information on the services rendered by the respective healthcare providers;

  • responses to requests for information on the professional liability insurance status of the respective healthcare provider;

  • responses to requests for information on the applicable quality standards and safety provisions;

  • the preparation of a written or electronic patient file by the healthcare provider and access to the same, and also to at least one copy of the patient file in exchange for a reasonable fee;

  • receive information on requirements for prescriptions that are to be filled in another Member State.

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