Patient rights

On the grounds of European Patient Mobility Directive 2011/24/EU, patients of EU Member States and the EEA States Iceland, Liechtenstein, and Norway are entitled to

• treatment fundamentally equal to that given to Austrian patients in terms of both costreimbursement and the medical treatment itself;
   
• receive clear invoices and clear price information on the services rendered by the respective healthcare providers;
   
• responses to requests for information on the professional liability insurance status of the respective healthcare provider;
   
• responses to requests for information on the applicable quality standards and safety provisions;
   
• the preparation of a written or electronic patient file by the healthcare provider and access to the same, and also to at least one copy of the patient file in exchange for a reasonable fee;
   
• receive information on requirements for prescriptions that are to be filled in another Member State.