Das Verfahren vor dem Sozialversicherungsträger
Initiation of the procedure
In health insurance matters, the procedure always starts with a request for a benefit or service (for example, a request for reimbursement of costs, section 361(1) ASVG.
The requests can be submitted to any social security provider thanks to the so-called cross-divisional service. As a rule the factual and local competent social security provider shall conduct the procedure in accordance with the General Administrative Procedures Act (AVG).
Decision of the social security provider
Conclusion of the procedure
The procedure before the social security provider in benefits issues is concluded when the ruling takes legal effect. If you are not satisfied with the outcome of the ruling, you may contest it before the courts.