FAQs – General information on the Patient Mobility Directive

If a person receives or would like to receive a healthcare service in a state other than his or her homeland, in which he or she is also insured, this is known as patient mobility or cross-border healthcare.

Patient Mobility Directive 2011/24/EU establishes framework conditions for all EU Member States and the EEA States Iceland, Liechtenstein, and Norway so that patients can exercise their rights regarding access to cross-border healthcare and reimbursement of the expenses for these services. The Directive is implemented in Austria by the EU Patient Mobility Act (OJ 32/2014). The national regulations and the provisions of Regulation (EC) 833/2004 still apply (Legal Framework off cross-border healthcare in Austria). A national contact point in each country is supposed to provide answers to questions on cross-border healthcare as well as more information and clarification.

The Directive applies to all persons, regardless of their nationality, who have health insurance in a EU Member State or in one of the EEA States Iceland, Liechtenstein, or Norway, in other words also to so-called third country residents.

The Directive does not apply to long-term healthcare services, the allocation of organs and access to organs (organ donation), nor to public vaccination programs to control infectious diseases.

For a patient who wishes to receive a treatment in a foreign country or who has already done so, the country in which he or she is insured is generally referred to as the Member State of affiliation. Thus Austria is the Member State of affiliation for persons insured in Austria who get treatment in another country. You can find more detailed information on this here: Member State of affiliation

Austria would be designated as the Member State of treatment for persons insured in another EU Member State or in one of the EEA States Iceland, Liechtenstein, or Norway who avail themselves of healthcare services in Austria. You can find more on this here: Member State of treatment

The national contact point in Austria serves as an information center, especially with regard to rights arising from the Directive if a cross-border treatment is planned or if such a treatment has already been received. The website has information on this. The national contact point can also be contacted via e-mail (patientenmobilitaet [at] goeg [dot] at). Each Member State has a duty to set up such a contact point. You can find information on the national contact points in other countries here.

No, as a rule each country is responsible for providing care to its own insured and no one may be compelled to seek treatment in another country.

The quality and safety standards of the country in which the treatment is administered shall apply.

The law of the state in which the treatment was administered shall apply. You can obtain more precise information on this from the respective competent national contact point.