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Patient mobility contact point

Group of hospital doctors © Kurhan

Cross-border healthcare (patient mobility) as well as the exercise of patient rights associated therewith are also regulated by Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011, as well as by national provisions of social security systems and the provisions of Regulation (EC) 883/2004) concerning entitlement to benefits in kind. In Austria the Directive is implemented by the EU Patient Mobility Act (OJ 32/2014). On the following pages, you will find more precise information on the implementation of Directive 2011/24/EU and on framework conditions that you should be aware of for your planned treatment in another country or in Austria.

Member State of treatment

Under European Patient Mobility Directive 2011/24/EU, persons who have medical insurance in a European Union Member State or in the EEA States Iceland, Liechtenstein, and Norway have the option of receiving healthcare services in Austria. In this case Austria would be the Member State of treatment.   
The Directive does not apply to long-term care services, nor to services in the domain of organ transplants and public vaccination programs.

In summary, the key information and the first steps to consider in obtaining cross-border healthcare are:

Video
Leaflet “Know before you go”

Member State of affiliation

Austria is the Member State of affiliation for persons insured in Austria and getting medical treatment in another country. Under Patient Mobility Directive 2011/24/EU, these persons are entitled to a healthcare service in other EU Member States and in the EEA States Iceland, Liechtenstein, and Norway, and to reimbursement of the expenses.   
The Directive does not apply to services in the areas of long-term care, organ transplants, and public vaccination programs.

The key information and the first steps to consider for obtaining cross-border healthcare are summarized in the following:

Video
Leaflet "Know before you go"

Patient rights and FAQs

Would you like information on your rights as a patient? Here you can learn what you are entitled to, what legal means are at your disposal, and who can help you with asserting your rights in the scope of cross-border healthcare. In addition you can find answers to frequently asked questions (FAQs) regarding the Patient Mobility Directive.

Patient mobility contact points

The patient mobility contact points are your source of information in the cross-border healthcare area. You can send in your requests by e-mail.

Patient mobility contact points

The patient mobility contact points are your source of information in the cross-border healthcare area. You can send in your requests by e-mail.

National contact point for cross-border healthcare
Stubenring 6
A-1010 Vienna (Austria)
E-Mail: patientenmobilitaet@goeg.at


National contact points in other countries

You can find information on the national contact points in other countries here.

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